Stakeholder Identification
The stakeholders of Twinhead International Corp. are identified and determined by the committee: employees, customers, shareholders, suppliers and competent authorities. The design of the survey uses the degree of concern of the stakeholders to the issue and the degree of impact on the Company’s operations to analyze and identify the three levels of importance: major, moderate and low.
After the Corporate Social Responsibility Management Committee have met and concluded the survey identification and meeting resolutions, there were a total of 23 issues of concern. 7 of which were assessed as major issues, 12 as moderate issues and 4 as low issue. According to the results, a report was written on the 7 major issues and we will continue to work hard to maintain excellent interaction and cooperation with our stakeholders in the future.
Identification Table of Internal and External Boundaries of Major Issues
• Impact
| Issues of Concern | Within the Organization | Outside the Organization | ||||
| Twinhead | Durabook | Customer | Supplier | Competent Authority | Shareholder | |
| Economic Performance | • | • | • | • | • | • |
| Salary and Benefits | • | • | • | |||
| Legal Compliance | • | • | • | • | • | |
| Supply Chain Management | • | • | • | |||
| Customer Satisfaction | • | • | • | |||
| Sustainable Management | • | • | • | • | • | • |
| Corporate Governance | • | • | • | • | • | • |
Distribution Map of Major Issues
- Salary, Benefits
- Talent Cultivation
- Economic Performances
- Labour Relations
- Occupational Health and Safety
- Huamn Rights Complaint
- Ethical Integrity
- Energy Resource Management
- Greenhouse Gas Management
- Green Products
- Anti-Corruption
- Legal Compilance
- Customer Health and Safety
- Customer Satisfaction
- Privacy Protection
- Management System
- Environmental System
- Sustianable Management
- Corporate Governance
- Procurement Policy
- Forced Labour
- Supply Chain Management
- Local Investment
Communication with Stakeholders
Twinhead International Corp. has considered how stakeholders can provide the Company with valuable suggestions when implementing sustainability projects. Therefore, we’ve established a systematic communication channel to actively listen and communicate with stakeholders and ensuring that we can continuously review and improve.
Employees
- Employment Relationship
- Physical and Mental Health of Employees
- On-the-job Training
- Benefits
- The Company highly values the opinions and welfare of its employees, and places an emphasis on the occupational safety and health of the employees. The Company also cultivates employees through diversified development and encourages them through educational training sessions, lectures and various activities from time to time.
- Employees can learn about all kinds of information about the Company through the internal platform and internal mail and the Company also has an internal employee suggestion mailbox for employees to express their opinions. Regular labor-management meetings are held to understand the general situation of employee work and life. Regular two-way performance meetings are held every year to establish two-way communication with supervisors.
- Contact: Ms. Hsieh
- Phone No.: (02)5589-9999
- Department Meetings (depends on each department)
- Welfare Committee (once every three months)
- Labor-management Meetings
(once every three months) - Twinhead International Corp. Newsletter
(every fourteen days) - Employee Suggestions Mailbox (at all times)
- Employee Satisfaction Survey (periodically)
- Performance Interview (once a year)
- Education and Training (periodically)
Supplier
- Supply chain social responsibility (includes green environmental protection, labor human rights and ethics, health and safety, risk management and morals)
- Discuss products and evaluate supply quality.
It is necessary to become partners with various manufacturers in the supply chain to promote sustainable business development. All partners must also abide by the social responsibilities of the supply chain, which includes green environmental protection, human rights and ethics of labors, health and safety, risk management and morals.
Provide feedback to suppliers by visiting them irregularly or conduct meetings to discuss products and regularly evaluate supply quality.
Contact: Procurement Department
Phone No.: (02)5589-9999
Meetings(periodically)
Visits (periodically)
E-mail/telephone (periodically)
Shareholder
/Investor
- Operating Performance
- Future Outlook
- Reply to Shareholder Questions
The Company regularly holds Investor Conferences and General Shareholders Meetings to respond to shareholders’ concerns brought up during the meetings
The Company website has set up an investor relations area that updates the latest shareholder meeting information, financial reports and corporate governance information in real time.
The Company discloses information on the Market Observation Post to enhance information disclosure, and protect the rights and interests of the Company’s investors.
There is an investor contact mailbox for investors to express their opinions.
- Contact: Ms. Li/Mr. Wang
- Phone No.: (02)5589-9999
- E-mail Address: stock@twinhead.com.tw
- Investor Conference
(at least once a year) - General Shareholders Meeting (once a year)
- Spokesperson Hotline
(at all times) - Investor Contact Mailbox
(at all times) - Market Observation Post
(at all times)
Customer
- Product Quality
- Customer Feedback
- The Company uses its website and mailbox to keep in touch its customers and the customers can learn about the Company’s environmental and social responsibility related information.
- Customers learn about the Company’s product compliance with various regulations through product use and purchase experiences.
- The Company keeps in touch with its customers and build mutual understanding through irregular visits with customers and various meetings, and gain an in-depth understanding of customer needs.
- Contact: Ms. Li
- Phone No.: (02)5589-9999
- Company Website/Mailbox (at all times)
- Visit Customers (periodically)
Corresp-ondent Bank
- Credit Businesses
- Collection and Payment Operations
For the Company’s operational needs, it is necessary to conduct collection/payment operations and credit businesses through the bank.
The Company actively makes effective communication with its correspondent bank, keeping in touch via e-mail, telephone and fax at all times while also making irregular visits
Contact: Ms. Chen
Phone No.: (02)5589-9999
- E-mail/Phone (at all times)
- Fax (at all times)
- Visits (periodically)
Government Agencies
- Legal Compliance
- Corporate Governance
- Ethical Management
The Company complies with the laws and regulations of the government and its competent authorities, and provides feedback on industrial policies.
Irregular Official Correspondences or visits.
The Company provides relevant industry advice through face-to-face interaction or telephone from time to time and participates in briefings and symposiums held by the government.
- Contact: Ms. Li
- Phone No.: (02)5589-9999
- Official Correspondence (periodically)
- Interview/Phone Call (periodically)
- Participate in Briefings/Symposiums held by Government Agencies (periodically)
- Announce Financial Statement (quarterly)
- Release the Annual Report and hold the General Shareholders’ Meeting
(once a year)
Local Community
- Sustainable Development
- Local Public Welfare
Establish an excellent relationship with the local community and hopefully give back to the community and society.
The Company promotes green procurement and sustainable development to reduce damage to the local environment.
Participate in local community activities from time to time.
- Contact: Ms. Chen
- Phone No.: (02)5589-9999
- Participate in local community activities (periodically)
- E-mail/Phone (at all times)
